Nations Trust Bank customers (Non-Business) who has a,
- Primary Credit Card,
- Active Savings or Current accounts or Debit Cards
- Customers who are having Proprietor current accounts
- Mobile number and the current email address must be registered with the Bank
- Should be an active Account holder, Primary Credit Card or Debit Card holder of Nations Trust Bank
Nations Direct Online Banking is available on https://ib.nationstrust.com
You can register via Nations Direct Online Banking using one of the three methods mentioned below;
- Nations Trust Account
- Nations Trust Bank Debit Card
- Nations Trust Bank American Express / MasterCard Credit Cards
Note: Signing up using savings and current account option is available, with a digital two factor verification coupled with a digital high risk verification process via the App itself.
You can register by yourself using any of the above options. Once you submit the required (Account Number, Credit Card or Debit Card number) you will receive a verification code/s to the registered Mobile number.
After keying in the verification code, first create your username (should be minimum 4 characters) and Password (Password should be as follows).
- Minimum 08 and Maximum 30 characters
- At least one upper case letter
- At least one number (0-9)
- At least one special character out of
- Reconfirm the password
Yes. Joint account holders can sign up for Nations Direct Online Banking Platform.
In situations where operating instructions of the Current & Savings (CASA) accounts are “either party”, it isn’t mandatory for all parties to sign up for Nations Direct for transaction purposes. If the CASA operating instruction is “All of us”, all parties should sign up for Nations Direct in order to perform, transactions from that account.
When joint holders with the operating instructions “All of us” attempts to perform a transaction, it will be notified for all parties for approval/rejection via an In-App notification, SMS or Email. The transactions will not be completed without all parties approving the transaction.
You can call the 24*7 Contact Centre from your ‘registered contact number’ on +94 114 711 411 or visit the nearest Nations Trust Bank branch and get your information updated.
You may also use the “Service Requests” feature under “more” to send an authenticated request to us via Nations Direct.
You can simply use the “Forgot Username” option to retrieve your username and use the “Forgot Password” option to reset your password on Nations Direct.
If you are migrating from the Old App/old online banking to Nations direct you may use the above approach to do the same as the moment the new App is downloaded to your Mobile device your saved username will not be visible the first time you try to log in.
In terms of a browser you will have to key in your username and follow the above process on a browser.
Mobile App
We use 128-bit Secure Socket Layer (SSL) technology to encrypt your personal information such as User IDs, Passwords and account information. We also use multifactor authentication that verifies that you own the accounts you want to access when you first log in using the Nations Direct Online Baking platform. To do this, you will receive an email or text message at the time of registering for the service.
Browser
Yes. However, you should check on your wireless carrier charges, roaming fees for your service plan. Please note that Nations Direct Online banking may not be available in all locations, even if you have access to a cellular network (sanctioned countries).
We highly recommend not to use Nations Direct while on a free public internet, as your credentials might get compromised
We highly recommend not to use while on a free VPN services, as your credentials might get compromised.
Browser
| Device | OS |
|---|---|
| iPhone, iPad | iOS version 13 and above |
| Android phone, Tab | Android version 7 and above |
| Browsers |
Best viewed in |
Using your Nations Direct, you can:
- Pay bills, settle your American Express, Nations MasterCard credit card and other bank credit cards
- Transfer money between Nations accounts and accounts at other banks instantly and by scheduling as well.
- Manage your payees and billers.
- See balances, transactions and past statements.
- Get rewards information for your credit cards.
- Financial calculators.
- Send instructions.
- Find out how to reach us.
- User your preferred language to access the app (English / Sinhala / Tamil)
- Change transaction limits on your own.
- Open savings account and fixed deposits instantly
- Get in touch with your Relationship Manager
- Personal financial management tools to manage your funds better (Future Release)
- A single username and password for both Mobile and Online banking services.
- Multiple Login Options
- Password
- Single sign on (SSO)to Nations Direct Mobile banking
| Transaction Type | Limit (LKR) |
|---|---|
| Transfer Funds within own Accounts | Unlimited |
| Transfer Funds to 3rd Party Nations Trust Bank Accounts | 10,000,000 |
| Transfer Funds to other Banks | 5,000,000 |
| Pay for your own Credit Cards | Unlimited |
| Pay 3rd party Nations Trust Bank Credit Cards | 10,000,000 |
| Pay other Bank Credit Cards | 5,000,000 |
| Bill Payments | 5,000,000 |
Yes. It is possible. You can reduce or increase* within the standard limits of the banks by simply clicking on the “Settings” section and on “Transaction Settings” and set the amounts.
*Transactions limits cannot exceed what has been set by the bank
We will lock your Nations Direct after five(5) invalid login attempts. (Combination of Mobile app and Browser attempts)
To unblock your account, visit the login screen of the Nations Direct and select “unblock your account?” option to reset.
We highly recommend to carry out an “Forgot Password” options to reset your password too.
- Select option “Card payment” from the quick access
- Select “Select Institution” and key incard details you wish to make payments to.
Note: Payment method for other bank credit card payments will be CEFTS. However, the Card payment update will depend on the other bank processes and systems, NTB will not be responsible for any delays.
| Utility Type | Mobile Banking | Reference Number |
|---|---|---|
| Telephone Bills |
HUTCH
|
10 Digit Phone Number
|
|
DIALOG GSM
|
10 Digit Phone Number
|
|
|
MOBITEL
|
10 Digit Phone Number
|
|
|
LANKA BELL
|
10 Digit Phone Number
|
|
|
DIALOG BROAD BAND
|
10 Digit Phone Number
|
|
|
SLT
|
10 Digit Phone Number
|
|
| Utility Bills |
CEB
|
10 Digit Account Number
|
|
LECO
|
10 Digit Account Number
|
|
|
WATER BOARD
|
12 Digit Account Number
|
|
|
Access Natural Water (PVT) LTD
|
6 Digit Account Number
|
|
|
DIALOG TV
|
8 Digit Account Number
|
|
| Insurance |
Sri Lanka Insurance General
|
7-18 Digit Policy number
|
|
UNION ASSURANCE
|
14 Digit Policy number
|
|
|
CEYLINCO INSURANCE
|
14 Digit Policy number
|
|
|
Ceylinco Life
|
8 Digit Policy Number | |
|
Sri Lanka Insurance Life
|
7-18 Digit Policy number
|
|
|
Nations Life
|
7 Digit Policy number
|
|
|
AIA Insurance Life
|
8 Digit Policy number
|
|
|
Nations Insurance Brokering
|
8 Digit Policy number
|
|
|
LOLC Life Assurance Limited
|
14 Digit Policy Number
|
|
|
Allianz Insurance Lanka Limited
|
9 Policy Number | |
|
Allianz Life Insurance Lanka Ltd
|
9 Policy Number
|
|
|
Softlogic Life
|
8 Digit Policy number | |
| Other Bills
|
Nations Leasing
|
9-13 Digit Agreement Number |
|
Colombo Swimming Club
|
6 Digit Membership Number | |
|
JK Stock Brokers
|
NIC Number | |
|
National School Of Business Management Limited
|
NIC Number | |
|
Royal Colombo Golf Club
|
10 Digit Membership Number | |
|
Sri Lanka Institute of Information Technology
|
Registration number, Payment type, 10 Digit Mobile number and Year of Registration | |
|
Kaatsu International University
|
NIC Number | |
|
ANC Education
|
Student Registration Number | |
|
S. Thomas' College Bandarawela
|
5 Digit Admission Number | |
|
CEYPETCO
|
10 Digit Reference Number | |
|
FriMi Topup
|
10 Digit FriMi ID | |
|
PickMe
|
Driver ID | |
| Other Bank Credit Cards |
Bank of Ceylon
|
Credit card Number |
| Cargills Bank | Credit card Number | |
| Commercial Bank | Credit card Number | |
| DFCC | Credit card Number | |
| Hatton National Bank | Credit card Number | |
|
Hong Kong & Shanghai Bank
|
Credit card Number | |
|
LOLC Finance
|
Credit card Number | |
|
National Development Bank
|
Credit card Number | |
|
Nations Trust Bank
|
Credit card Number | |
|
Pan Asia Bank
|
Credit card Number | |
|
Sampath Bank
|
Credit card Number | |
|
Seylan Bank
|
Credit card Number | |
|
Standard Charted bank
|
Credit card Number |
| SLIPS | CEFTS | |
|---|---|---|
| Cut off Time | Before 11.00am, 1.30pm and 5.00pm on working days | No cut off time as its 24 * 7, 365 |
| Transaction processing time | 4 to 5 hours for transactions initiated within the cut off time | 1 to 5 minutes (nearly Real time) |
| Selection of exact Bank | Required | Required |
| Selection of exact Branch | Required | Any branch |
| Beneficiary account gets credited on holidays | No | Yes |
| Account number digit restriction | Full account number | Full account number |
| Bank Charges | Free | LKR 30 |
- Account Opening
Now you can open Savings Accounts with a minimum deposit as prompted realtime.
Savings Accounts available for self-opening:
- Nations Saver
- Max Bonus
- Mega Saver
- Tax Planner
- Nations Prabuddha (for senior citizens aged 60 & above)
Customers not eligible to open CASA via Nations Direct are as follows:
- Customers who does not maintain any CASA with the bank
- Cannot debit foreign currency accounts and open new foreign currency.
- Cannot debit joint accounts which carries the operating instructions, “All of us”
Fixed Deposit Accounts available for self-opening:
- Maturity Fixed Deposits
- Flexi Fixed Deposits
Customers not eligible to open FD via Nations Directare as follows:
- Customers who does not maintain any CASA with the bank
- Cannot debit foreign currency accounts and open new foreign currency FDs.
- Cannot debit joint accounts which carries the operating instructions, “All of us”
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