Nations Trust Bank Empowers Customers to Take Control via Digital Banking Services

New features on the Nations Mobile App and Smart ATMs allow customers to self-activate cards and set customized PINs

Colombo, May 2021 – Nations Trust Bank Credit and Debit Cardholders can now activate and set customized PINs through either the Nations Mobile App or at the Bank’s Smart ATM/CRMs. The Bank introduced this feature on two of their digital banking platforms after analyzing consumer banking patterns and taking into consideration direct consumer feedback.

To ensure that customers have a convenient and satisfying banking experience, the new processes only require a few simple steps, taking away the traditional, tedious and lengthy process of activating and setting PINs for new cards. The self-activation and PIN reset options become handy, especially during emergencies where a customer could forget the PIN or misplace the physical PIN amidst their busy schedules. Removing the need to carry a physical PIN will also add a layer of safety paired with convenience.

Encouraging Card Members to experience the ease of the Bank’s digital services was Mr. Niluka Gunatilake Head of Cards at Nations Trust Bank. “At Nations Trust Bank, we are dedicated to assisting our customers to take control of their financial life by providing them with the best banking solutions catered to their different needs. This new card activation and PIN set process cuts down the waiting time of the conventional process and accommodates to the modern lifestyles of our loyal as well as new customers.”

“While our Nations Trust Bank team continues to introduce new digital features that set the benchmark for customer satisfaction, it also allows the Bank to keep championing towards sustainability by saving paper, reducing pollution and preserving the environment,” he added.

The Bank currently offers a wide range of digital banking facilities including Online Banking, the easy-to-use Nations Mobile App, Nations E-Box, free of charge E Statements, Internet Payment Gateways, Smart ATMs that adapt to customer banking patterns and FriMi, Sri Lanka’s first fully-fledged digital banking experience.

Nations Trust Bank PLC is among the top 15 business establishments in Sri Lanka as ranked by Business Today. Stemming from its vision of “helping people and businesses by providing financial services and information to achieve their goals and aspirations in a sustainable way”, the Bank serves a diverse range of customers across both individual and corporate, with an enviable portfolio of banking and financial products and services. Strongly focused on digital empowerment through cutting-edge digital banking technologies, the Bank is a pioneer in many innovative customer centric banking solutions such as extended banking hours, and FriMi – Sri Lanka’s first digital banking experience. Delivering premium value, service and connecting its Cardmembers to rewarding experiences and opportunities Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka. The Bank operates 96 branches across the country and has an ATM network covering 127 locations and 48 Cash Deposit & Withdrawal Machines, plus more than 3,700 ATMs on the Lanka Pay Network.