Our Digital self-onboarding platform now accommodates end to end account opening facility along with Credit Card application for customers by opening up a world of digital banking to jump start their banking with convenience.
The Digital Self Onboarding (DSO) platform offers a seamless and customized account opening journey & Credit Card application journey for new or existing customers who is a citizen of Sri Lanka with a Valid NIC. The Customers will be verified through a video conferencing mode subject to the customer NIC verification with the Department of Registration of Persons (DRP) without having to physically be present at a branch.
Resident Accounts
- Nations Saver
- Nations Mega Saver
- Nations Salary Saver
- Max Bonus savings account
- Personal foreign currency account - FCY
Non-Resident Accounts
- Inward investment account (IIA) - FCY
- Personal foreign currency account - FCY
- Inward investment account (IIA) - LKR
- Worker remittance savings - LKR
- American Express Explorer
- American Express Platinum
- American Express Gold
- Master World
- Master Platinum
- Visit Nations Direct Self Onboarding Platform -
- Click on “Apply for New Product”
- Select the required Savings or Card product type and Click ‘Apply’
- Complete the Authentication mode for user validation
- Enter the OTP which you received to your mobile number/email for user authentication
- Insert required information
- Upload required and supporting documents
- Read & accept Terms and Conditions
- Capture your electronic signature and submit
- Select your preferred verification (KYC) mode
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- Be a Sri Lankan National with a valid NIC
- Savings Accounts: Applicants must be 18 years of age or older.
- Card Products: Applicants must be between 18 and 70 years.
-
A National not resident in Sri Lanka (A person will be considered as Non-Resident, if the said individual is residing outside of Sri Lanka for over 183 days)
According to the guidelines proposed by the Central Bank of Sri Lanka (CBSL), your National Identity Card verification will be carried out with the information captured in the “Department of Registration of Persons (DRP) system. By completing this Digital Self Account opening or Credit Card application process and selecting the verification method as video KYC verification, the bank will validate your NIC information with the DRP system.
Further, if the DRP system failed to verify, the Bank will request you to visit a Branch with the supporting document submitted in your Digital Self Account Opening or Credit Card application in order to complete the account opening process.
Always ensure to upload clear images of your Nations Identity Card and other supporting documents requested in the DSO application process. In the event the attached documents are not clear, the bank will request you to resubmit same.
The regulatory of Customer Due Diligence (CDD), Anti Money Laundering (AML) and General Terms and Conditions of the Bank will be applicable for customers.
The bank will schedule an appointment according to the your convenience for your Video KYC verification or Branch visit verification However, if we are unable to reach you or schedule a video call at the given appointment time, the bank will contact you to get an alternative time to schedule the call.
For more information, refer the Frequently Asked Questions (FAQ) or the Quick Video demonstration.
- Sri Lankan national over 18 years
- Sri Lankan national who resides overseas
- We verify your NIC with the Department of Registration of Persons system (DRP)
- We Generate the OTP to authenticate the user to mitigate fraudulent activities and copycats through validating user email and phone number
Have more questions?
- Users can user their personal Mobiles, Tablets, Laptops and Desktops
Customers are required to submit the NIC and other supporting documents requested in product specification to authenticate the user as a guideline imposed by CBSL.
Users who are accessing the Nations DSO platform through a mobile device or a tablet, can use the device camera to capture the documents and upload on to the DSO platform whilst users accessing the DSO platform via Desktops or Laptops are required to scan or download supporting documents to the device which can be uploaded onto the application.
An electronic signature is defined as data in electronic form which is attached to or logically associated with other data in electronic form and is used by the signatory to sign using a digital pad.
The electronic signature is the consent and the acknowledgment of the customer to open the facility.
We use the 128-bit Secure Socket Layer (SSL) technology to encrypt your personal information such as User IDs, Passwords and account information. We also use multifactor authentication that verifies that you own the accounts you want to access when you first log in using the Nations Digital Self Onboarding platform.
The vKYC is a secure solution that enables the user to verify themselves from the comfort of their homes/office etc.... Further, it allows the bank to authenticate your details in real-time through video and AI driven face match, Liveness detection, geo-tagging, and eKYC verification of your documents.
No, you are not required to visit a branch if you have selected VKYC as your verification method. However, during instants such as, inability to verify details through the DRP system, the bank will request you to visit any NTB branch at your convenience to conduct the verification and open your account.
Yes, you can track your application status from our customer portal, where the timelines of your application are illustrated.
Yes, you can select multiple accounts you wish to open in a single application. Further, after applying for one product and if you wish to apply for more accounts, you can use the customer portal where other eligible products can be browsed through without a hassle.
Yes, you can edit your pending application by using the “Edit application” login mode from our DSO home page and continue from where you have left.
- Original physical NIC card
- Other supporting documents related to the specific product
- Ample light and clear background
- Stable network connection
DRP is shorten form for the Department of Registration of Persons, the sole issuer of the National Identity card for Sri Lankan nationals.
You should complete the application within 7 days
You can self-onboard the mobile/internet banking upon successful account opening.
Select the branch closest to you.
No. This account can only be held by one individual
Yes, your mailing address and permanent address can be different.
No. Accounts can be opened only with the NIC.
Yes, you need to upload your NIC copy.
If you are an existing customer, you will receive the account number instantly and new customers will receive their account number via the registered email address and mobile number upon successful KYC verification.
You will need good network connectivity to complete the account opening process.
There are no charges associated with this account.
Yes. You need to fund the account within 14 days from the account opening date.
You can immediately transfer money to your account digitally to start using the account/deposit the cash through our cash deposit machines/branch network.
Your account will be closed automatically after 14 days.
The physical Debit Card as per account variant will be delivered to your communication address within 7 working days from the time of account funding. If you have not received it, please reach out to us for resolution. However, with the special circumstances that we are currently facing island wide, some delays in delivery may be expected.
Yes, you will be able to resume from the point you dropped off.
Yes. The Bank will charge Rs. 1000 for the personalized debit card
Yes, you can apply for the same product by visiting the nearest branch.
You will need to provide personal information such as your name, address, contact details, employment information, etc.
Yes, we prioritize the security of your personal information during the self-onboarding process.
Yes, you can track the status of your credit card application through this platform.
The required documents may include identification documents (e.g., NIC ), and income verification documents (e.g. pay slip, salary confirmation letter), proof of address – if required,
Your credit card will be delivered to the address provided during process.
Once your credit card application is approved and you receive the card, you can start using it right away. Just remember to activate it as instructed.
Yes, you can activate your credit card through our mobile app.
Yes, you can set up minimum 4% to maximum 100% automated standing instruction during the process.
You can use the chatbot option for the clarification or contact our call center agent.
Yes, you can request to expedite your card process with a fee of 1500 LKR.
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