Mobile App

You can call the 24*7 Contact Centre from your ‘registered contact number’ on +94 114 711 411 or visit the nearest Nations Trust Bank branch and get your information updated.

You may also use the “Service Requests” feature to send an authenticated request to us via Nations Direct. The “Service Request” feature is under “More” in the Mobile Banking app and in the side menu in the Online Banking platform.

You can simply use the “Forgot Username” option to retrieve your username and use the “Forgot Password” option to reset your password on Nations Direct.

If you are migrating from the Old App/old online banking to Nations direct you may use the above approach to do the same as the moment the new App is downloaded to your Mobile device your saved username will not be visible the first time you try to log in.

In terms of Online Banking, you will have to key in your username and follow the above process on a browser.

Mobile App

We use 128-bit Secure Socket Layer (SSL) technology to encrypt your personal information such as User IDs, Passwords and account information. We also use multifactor authentication that verifies that you own the accounts you want to access when you first log in using the Nations Mobile Banking Application. To do this, you will receive an email or text message at the time of registering for the service.

Browser

Yes. However, you should check on your wireless carrier charges, roaming fees for your service plan. Please note that Mobile Banking may not be available in all locations, even if you have access to a cellular network (sanctioned countries).

We highly recommend not to use Nations Direct while on the free public internet, as your credentials might get compromised.

We highly recommend not to use it while on a free VPN service, as your credentials might get compromised.

Biometrics are biological measurements — or physical characteristics — that can be used to identify individuals. For example, fingerprint mapping and facial recognition are all forms of biometric technology, it helps to uniquely identify you.

Mobile App

Yes, you can. When you register for the first time to the service, the process will prompt you to register your Biometrics. If you happen to skip it, go to “Settings” section again where you can register by clicking on the “Security Settings” Options” and register. If you need to disable the Biometrics, simply go to the “Settings” section and go to “Configure Biometrics” and disable the option you don’t require.

Browser

In Online Banking, the password can be used instead.

Using your Nations Direct, you can:

• Pay bills, settle your American Express, Nations MasterCard credit card and other bank credit cards
• Transfer money between Nations accounts and accounts at other banks instantly and by scheduling as well.
• Manage your payees and billers.
• See balances, transactions and past statements.
• Get rewards information for your credit cards.
• Financial calculators.
• Send instructions.
• Find out how to reach us.
• User your preferred language to access the app (English / Sinhala / Tamil)
• Change transaction limits on your own.
• Open savings account and fixed deposits instantly 
• Get in touch with your Relationship Manager
• Personal financial management tools to manage your funds better (Future Release)
• A single username and password for both Mobile and Online banking services.
• Multiple Login Options

- Password

- Face ID

- Fingerprint

- PIN

Yes. It is possible. You can reduce or increase* within the standard limits of the banks by simply clicking on the “Settings” section and on “Transaction Settings” and set the amounts.

*Transactions limits cannot exceed what has been set by the bank

We will lock your Nations Direct after five (5) invalid login attempts. (Combination of Mobile app and Browser attempts)

To unblock your account, visit the login screen of the Nations Direct and select “unblock your account” option to reset.

We highly recommend carrying out a “Forgot Password” option to reset your password too.

• Select option “Card payment” from the quick access.
• Select “Select Institution” and key in card details you wish to make payments to.

Note: Payment method for other bank credit card payments will be CEFTS. However, the Card payment update will depend on the other bank processes and systems, NTB will not be responsible for any delays.

1. Account Opening

Now you can open Savings Accounts with a minimum deposit as prompted Realtime.

Savings Accounts available for self-opening:

• Nations Saver
• Max Bonus
• Mega Saver
• Tax Planner
• Nations Prabuddha (for senior citizens aged 60 & above)

Customers not eligible to open CASA via Nations Direct are as follows:

• Customers who do not maintain any CASA with the bank
• Cannot debit foreign currency accounts and open new foreign currency.
• Cannot debit joint accounts which carries the operating instructions, “All of us”

Fixed Deposit Accounts available for self-opening:

• Maturity Fixed Deposits
• Flexi Fixed Deposits

Customers not eligible to open FD via Nations Direct are as follows:

• Customers who do not maintain any CASA with the bank.
• Cannot debit foreign currency accounts and open new foreign currency FDs.
• Cannot debit joint accounts which carries the operating instructions, “All of us”.

To cancel your Nations Direct Mobile app registration, go to the Service Request section in your account. Select the option labeled Delete Account and follow the on-screen instructions to complete the process.