Mobile Banking

Faster and Easier

Mobile Banking

Convenience just got an upgrade

Managing your money on the go is now faster, easier and more secure than ever before! Enjoy complete control over your account at your fingertips with an easy-to-use interface and improved security features. With the upgraded Nations Mobile Banking App, the closest branch is always in your pocket.

Banking at your fingertips
  • All Nations Trust Bank Customers can register online for free - No branch visits
  • Face, Voice, Fingerprint or PIN verification
  • Settle your bills using your own Accounts and Credit Cards
  • Instant Fund Transfers to any Nations account and to other local bank accounts
  • Trilingual functionality
What you need

Be a Nations Trust Bank customer who has a Savings Account, Current Account or Credit Card

Terms & Conditions

Steps to get started

Scan the QR code given below to download our app
and follow the instructions.

QR Code


Get it on Google Play


Download on the App Store

Now you can manage your total banking portfolio with absolute ease. This is the official Mobile Banking App of NationsTrust Bank.

Features:

  • Send and receive money easily from/to NTB and other local bank accounts any time
  • Instantly settle your Utility Bills, Credit Cards (NationsTrust Bank or other banks)
  • Top up your mobile phone or pay your mobile bills instantly
  • Convenient tracking of your portfolio
  • Keep a track of your American Express ® Credit Card and MasterCard®
  • Request for Services with a touch
  • Send secure instructions via InApp email service
  • Easy Financial Calculators
  • Interact with your language preference (English, Sinhala or Tamil)
  • Secure access to your App via Finger print, Face or Voice Recognition

NTB is certified in ISO/IEC 27001:2013 Information Security Management Systems (ISMS) best practices, ensuring your Data security and Privacy. For more information, visit http://www.nationstrust.com/online-sec

Getting Started: Sign up conveniently on Mobile device using your personal Savings, Current Account number, Debit or Credit card details, issued by the Bank. Ensure we have your latest contact details.

Install and explore the services of NTB. Sign-In usingNTB Accounts or Cards to gain access to a multitude of privileges and services.

If you have a business account, please visit the nearest branch to avail yourself for the service.

Frequently Asked Questions
  • Mobile number and the current email needs to be registered with the Bank
  • Should be an active Bank account / Primary Credit Card or Debit card with NTB
You can call the 24 * 7 Contact Center on +94 114 711 411 and get your information updated.
  • I usually login entering my Mobile number as the user name and the Pin.

It’s time to install our latest Nations Mobile Banking Application which is available on App store/ Play store as “Nations Mobile Banking”, Once installed, select sign up and get yourself registered as a new user.

Have more questions?

View all FAQs

We use 128-bit Secure Socket Layer (SSL) technology to encrypt your personal information such as User IDs, Passwords and account information. We also use multifactor authentication that verifies that you own the accounts you want to access when you first log in using the Nations Mobile Banking Application. To do this, you will receive by email or text message at the time of registering for the service.
Yes, however you should check to see if your wireless carrier charges roaming fees for your service plan. Please note that Mobile Banking may not be available in all locations, even if you have access to a cellular network (sanctioned countries).

Nations Trust Bank customers (Non Business) who have a,

  • Primary Credit or
  • Active Savings or Current account
  • Individual Customers who are having Proprietor current account
You can register via the Nations Mobile Banking Application using one of the 3 methods mentioned below
  • Nations Trust Bank Account Number (Savings/ Current accounts only)
  • Nations Trust Bank Debit Card
  • Nations Trust Bank American Express / MasterCard Credit Cards

Using above mentioned options you can register online. Once you submit the required (Account number / Credit card or debit card number )details you will get a verification code to the registered Mobile and the Email address.
  • After submitting the verification code , first create your user name (should be within 8 to 12 characters) and the Pin (should be 4 digits).
  • You cannot have special characters on your user name.
  • Then enter a four digit number as the PIN.
  • Reconfirm the PIN.
  • And provide a device nickname.

The new mobile Banking application allows users to log in from multiple devices, in order to differentiate each device, you should provide a nickname to your device. This will enable the Nations Mobile banking application to identify the device.
Biometrics refers to metrics related to human characteristics. Biometrics authentication (or realistic authentication) is used in computer science as a form of identification and access control. It is also used to identify individuals in groups that are under surveillance. It helps to uniquely identify you.
Yes you can. When you register for the first time to the service, the process will prompt you to register your Biometrics. If you happen to skip it , then as pert of the “Settings” section again you can register by clicking on the “Biometrics Options” and register. If you need to disable the Biometrics you have already given simply go to the “Settings” section and go to “Configure Biometrics” section and disable the options you don’t require.
Yes you can. When you register for the first time to the service, the process will prompt you to register your Biometrics. If you happen to skip it , then as pert of the “Settings” section again you can register by clicking on the “Biometrics Options” and register. If you need to disable the Biometrics you have already given simply go to the “Settings” section and go to “Configure Biometrics” section and disable the options you don’t require.
Device OS
iPhone , iPad iOS version 9 and 10
Android phone, Tab Android version 4.4,5 and 6

Using your Nations Mobile Banking Application, you can:

  • Pay bills, settle your American Express, Nations MasterCard credit card and other bank credit cards
  • Transfer money between Nations accounts and accounts at other banks.
  • Manage your payees and billers.
  • See balances, transactions and past statements.
  • Get rewards information for your credit cards.
  • Financial calculators.
  • Send instructions via in-app email service.
  • Find out how to reach us.
  • User your preferred language to access the app (English / Sinhala / Tamil)
  • Change transaction limits on your own.
Transaction Type Limit (LKR)
Transfer Funds to 3rd Party NTB Accounts 999,999,999,999
Transfer Funds to Other Banks 10,000,000
Pay own Credit Cards 5,000,000
Pay 3rd party NTB Credit Cards 999,999,999,999
Pay other Bank Credit cards 10,000,000
Pay other Bank Credit cards 5,000,000
Bill Payments 5,000,000

2FA Limit 1,000,000
Yes. It is possible. You can reduce or increase within the set standard limits (refer limits mentioned under point no 12) by the bank. You will get notified each time you do a change to these limits via your registered mobile number and email address.
2FA means Two Factor Authentication.

This is a security feature where the bank has placed on financial transactions , Online Registration and Nations Mobile Banking application PIN reset. If you place a 2FA limit on your transactions, for each and every transaction performed above the assigned 2FA limit you will get an one time verification code or place your finger print if you have enable finger print as the 2FA .
We will lock your Nations Mobile Banking Application after three invalid logon attempts. To reset your password, visit the logon screen of the Nations Mobile Banking Application and select “Forgot Pin?” option to reset.
Use the “Forgot Pin?” and select one of the following options and follow the steps to recover the pin,
-Account Number
-Debit Card
-Credit Card
-Biometrics option
  • Select option “Payment “ from the quick access (this is the nine square button at the bottom centre of the screen) menu
  • Click on “Pay to” and Select the other Bank card number.
  • If you have not already registered the card number then click on the “+” symbol at the top right corner of the screen and add the other bank card number . Ensure to enter the complete card number.
  • Select the account from which the payment should get deducted.
  • Enter a remark.
  • Click on Pay.

Note: Payment method for above is SLIPS thus the cut off time for same would be 12.30 pm .

Utility Type Mobile BANKING Reference Number
Telephone Bills

*ETISALA

*DIALOG GSM

*MOBITEL

*LANKA BELL

*DIALOG BROAD BAND

*SLT

10 Digit Phone Number

10 Digit Phone Number

10 Digit Phone Number

10 Digit Phone Number

10 Digit Phone Number

10 Digit Phone Number

Utility Bills

*CEB

*LECO

*WATER BOARD

*Access Natural Water (PVT) LTD

*DIALOG TV

10 Digit Account Number

10 Digit Account Number

12 Digit Account Number

6 Digit Account Number

8 Digit Account number

Insurance Payments

*ASIAN ALLIANCE

*Sri Lanka Insurance General

*UNION ASSURANCE

*CEYLINCO INSURANCE

*Sri Lanka Insurance Life

*NATIONS LIFE

*AIA INSURANCE

*Nations Insurance Brokering

* Lolc Life Assurance Limited

*Allianz Insurance Lanka Limited

*Allianz Life Insurance Lanka Ltd

11 Digit Policy number

6 Digit Policy number

14 Digit Policy number

8 Digit Policy number

6 Digit Policy number

7 Digit Policy number

8 Digit Policy number Policy number

14 Digit Policy Number

9 Policy Number

9 Policy Number

Other Bills

*NATIONS LEASING

*Colombo Swimming Club

*JK Stock Brokers

*National School Of Business Management Limited Royal Colombo Golf Club

9 Digit Agreement number

6 Digit Membership number NIC number NIC number

10 Digit Membership Number

Bank Of Ceylon Peoples Bank Commercial Bank Hatton National Bank National Development Bank Cargills Bank Union Bank Seylan Bank Sampath Bank Standard Chartered Bank Commercial Leasing Lanka Orix Leasing Company

(CEFTS enabled Bank list is subject to change. The above list is valid as at 31st May 2016)

Nations Trust Bank uses the CEFTS (Common Electronic Fund Transfer Switch) network to process the transactions to above banks and financial institutions via Online Banking.

Fund transfers to all the other banks that are not listed above will be processed via SLIPS (Sri Lanka Interbank Payment System)

Difference between SLIPS and CEFTS
SLIPS CEFTS
Cut off Time Before 12.30 pm on working days No cut off time as its 24 * 7
Transaction processing time 4 to 5 hours for transactions initiated within the cut off time 1 to 5 minutes
Selection of exact Bank Required Required
Selection of exact Branch Required Any branch
Beneficiary account gets credited on holidays No Yes
Account number digit restriction Up to 12 digits Full account number
Bank Charges Free Free
If you require further clarification on the Nations Trust Bank financial services, please contact us on:

24 HOUR CONTACT CENTRE
+94 (0)11 4 711411

AMERICAN EXPRESS CALL CENTRE
+94 (0)11 4 414141

SMS BANKING NUMBER
+94 (0)11 4 682767