The power to settle
With the concurrence of the Central Bank and as part of the Financial Sector Reforms, a voluntary scheme entitled "Financial Ombudsman, Sri Lanka" has been established by the Banking industry.
The objective of the Ombudsman scheme is the satisfactory settlement and resolution of complaints/disputes by customers of banks and other financial institutions covered by the Scheme.
The Financial Ombudsman appointed at present is Mr. R B Ranaraja
The contact details of the Financial Ombudsman are as follows:
a) What are the Ombudsman's powers?
The Financial Ombudsman has the power to inquire into and settle any complaints and disputes between individual customers and the financial institutions covered by the Ombudsman Scheme.
b) What complaints are covered by the Ombudsman Scheme?
The following are matters on which a complaint can be made under the Ombudsman Scheme
c) Who is entitled to complain?
A personal customer of the Bank (this includes Credit Cardholders).
d) To whom should the customer first complain?
e) What Forms must a customer fill up to complaint and what is the procedure to be followed?
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