Complaints Handling Process

Our resolution is to resolve your needs

Complaints Handling Process

The Office of the Financial Ombudsman
We are committed to resolving any concern that you raise to us to ensure your utmost satisfaction, you can also approach The Financial Ombudsman, Sri Lanka Office. This is if you wish to pursue other avenues for redress.
 
Contact details of the Financial Ombudsman:
 
The Office of the Financial Ombudsman Sri Lanka,
143A Vajira Road,
Colombo 5.
Telephone : +94 11 2595625
Fax : +94 11 2595624
E-mail : info@financialombudsman.lk
Web : www.financialombudsman.lk
Complaints Handling Process

At Nations Trust Bank we are committed to ensure that our products and services live up to the expectations of our customers who has entrusted their financial needs to us.

If you have had an unsatisfactory service experience or feel that your suggestions will help us improve the quality of our service, please tell us about it.

If you require further clarification on the Nations Trust Bank financial services, please contact us on:

24 HOUR CONTACT CENTRE
+94 (0)11 4 711411

AMERICAN EXPRESS CALL CENTRE
+94 (0)11 4 414141

SMS BANKING NUMBER
+94 (0)11 4 682767